FAQ

General

Who is Ticket Gretchen?

We’re a Vienna-based technology start-up on a mission to make arts and culture easy to access. With our modern app, audiences can discover what’s on and buy tickets quickly and securely on their smartphone or tablet. Cultural organisations get an innovative sales channel to reach new and returning audiences. In short: we want to help preserve and celebrate the diversity of Europe’s cultural scene.

Security & data protection

Is my data secure?

Yes. We use encrypted connections for all data transfers and store information in secure European data centres.

Is my payment secure?

Yes. We work with Stripe, one of Europe’s leading payment service providers, and apply the highest security standards for transmission and storage of payment data.

Is my personal data safe with Ticket Gretchen?

Yes. We take data protection seriously and do not pass your personal data to third parties. When you buy tickets in the app, your booking details are shared with the relevant cultural organisation so everything runs smoothly. This means the venue’s ticketing system stores key details (such as your name, performance information and ticket number), allowing you to use the venue’s customer service if needed.

Technical issues

I’m having trouble using the app.

Please send a short note (including any error message, if shown) to support@ticketgretchen.com. We’re happy to help.

The app crashed during checkout - what now?

This typically happens when there’s a network issue and the payment can’t complete. Important: if you didn’t receive a confirmation email, your payment method hasn’t been charged. Please restart the app and try again.. 

Is there a Ticket Gretchen web shop?

No. We believe the future of ticketing is mobile, so we focus all our energy on making purchase flows fast and simple on phones and tablets.

Ticket purchase

How do I use my tickets?

Your payment screen and confirmation email explain how your ticket is delivered. Depending on the event, these options are common:
  • Mobile ticket: bring your phone and show the ticket in the app (or via Apple Wallet)
  • Print-at-home: print the PDF attached to your confirmation email and present it at the entrance.

What if I forget my phone or the battery is flat?

Please speak to the venue staff as early as possible.

How can I send purchased tickets to my companion?

You can forward tickets directly from the app. Go to Tickets, select the ticket, tap Send by email, and enter your companion’s email address. The ticket doesn’t show any prices, so you can gift tickets without revealing what you paid.

Can I cancel tickets I’ve bought?

Tickets purchased via Ticket Gretchen are non-refundable.

Why can’t I select more than six tickets?

Purchasing more than six tickets per transaction isn’t currently supported.

I have a subscription or discount card from a participating organiser - can I buy discounted tickets in the app?

Subscriptions and organiser-specific discounts can’t currently be applied in the app.. 

Can I buy student tickets in the app?

Yes. Most organisers offer U27 or U30 tickets at a greatly discounted price. Check the app for specific regulations and offers. 

Which payment methods do you accept?

We accept Mastercard and Visa, as well as Apple Pay, Google Pay and PayPal. We’re continuously expanding our payment options.

Account & profile

What does my Ticket Gretchen account do?

Your account is your gateway to a world of arts and culture. Use it to buy in the Ticket Gretchen app and across our partner apps (e.g. the Josefstadt app).

I’ve forgotten my password.

No problem - enter your email address on the Reset password page and we’ll send you a link to set a new one.

How do I delete my saved payment details?

Saved payment methods are listed under Profile in the app and can be removed there.

For cultural institutions

How can I list my events on Ticket Gretchen? Can I get a dedicated app for my venue?

If you wish to join the Ticket Gretchen App as an organiser in Austria, please contact our Team at support@ticketgretchen.com. 
For white label app solutions, find more information on our B2B brand website easy-connect.io

Contact

Imprint

Ticket Gretchen GmbH | Mariahilferstrasse 109/20, 1060 Wien | ATU ATU69469149 | FN 430674w HG WIEN

Ideas, wishes, suggestions?

Get in touch: support@ticketgretchen.com 

Your performing arts community

Ticket Gretchen is your community for theatre and culture tips! Visit us on Facebook or follow us on Instagram.